Miami Veterinary Specialists

Description

MVS is the premier veterinary specialty hospital in South Florida that offers excellence in veterinary medicine by providing pets and their pet parents a consistently high quality of care through compassionate and professional services. Now entering their twentieth year in business, they called on us to help them improve their brand image and increase patient cases. Initially, we conducted a brand audit and discovered a deep need for a comprehensive approach. As a result, we achieved and surpassed their goals in three phases.

The first phase included developing a new company vision and mission, a new business development strategy, internal strategy implementation, and sales team training.The second phase was a brand update which included a website redesign, collateral redesign, hospital signage, identity design, photography, video production, and other visual assets and touchpoints.

The third and last phase, increase patient cases, had a multi-strategy digital marketing initiative incorporating extensive Google ad campaigns, targeted social media marketing, online reputation management, and post-campaign auditing and management.

As a result of our strategy and execution, MVS improved customer communication, increased efficiency, and reported an increase in production and sales of almost 30% ( an approximate $1.2 million) increase in revenue for the year.